Driving Lessons: Booking, Cancellation & Delays

1. A lesson will only be made available to you if you have a pre-booked appointment for it. You should book a lesson with your instructor in person or by phone/text, or by email, or via social media or through the website mwjdriving.co.uk
2. If you know you are going to be late for a lesson, you should contact your instructor. It is then down to the instructor’s discretion to decide if the lesson can go ahead or be treated as a cancelled lesson by you.
3. You may cancel a lesson without charge if you inform your instructor with at least 48 hours prior notice of the cancellation.
4. If you do not give your instructor 48 hours’ notice of a cancelled lesson, we reserved the right to charge for that lesson if it cannot be re-sold.
5. If your instructor has reason to believe that you are not fit to drive at the time of the lesson due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical condition, we shall be entitled, at our discretion, to charge you for that lesson.
6. Block lessons purchased have to be used within 12 months.

Lessons: Location & Length

1. Your instructor will agree the location for each lesson with you at the time of booking. If this changes, please let your instructor know as soon as possible. If your instructor incurs additional travel time due to pick/drop off by you at short notice your instructor’s travel time will form part of the lesson time.
2. The minimum length of a lesson will be 1 hour and, if you and I agree, it may be increased by increments of 30 minutes, up to a maximum length of 2 hours.

Fees & Payment

1. You must pay your instructor for all lessons, lessons are charged on an hourly basis. You can obtain information on current lesson fees from www.mwjdriving.co.uk.
2. The lesson fees will be agreed prior to the lesson. If prices do change, you will be given notice well in advance.
3. You shall make payment to your instructor in advance by debit card, credit card, cash.
4. Lessons or driving tests outside of normal working hours may incur an extra fee.

Your Instructors Obligations

We shall, at all times:

1. use reasonable endeavours to provide driving instruction at the agreed lesson times;
2. use reasonable endeavours to train you to a high standard, but shall not be responsible for any errors made by you;
3. be professional and courteous towards you and other road users;
4. act in accordance with the DVSA Code of Practice for Approved Driving Instructors.
5. act in accordance with the law.

Your Obligations

1. You must hold a valid UK driving licence (either provisional or full); You must always have Your driving licence with You during lessons.
2. You must demonstrate your ability to read a number plate from the distance specified in the Highway Code;
3. You must always wear any relevant prescribed glasses or contact lenses if applicable.
4. You must inform your instructor of any medical conditions or prescribed medication which may affect your ability to drive.

Vehicles & Insurance

1. Your Instructor shall ensure the vehicle provided is fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the purposes of driving instruction;
2. You may request to use your own vehicle. Whether you use your own vehicle is for your instructor to decide at their sole discretion. You must provide proof to your instructor of your vehicle’s roadworthiness, tax, valid MOT (where relevant) and suitable insurance for the purposes of driving instruction.

Driving Tests

1. Your driving instructor shall discuss driving tests with you and inform you when they feel that you are ready to take a test;
2. It is your responsibility for booking theory and practical tests. It shall be your responsibility to check the details of the test on your DVSA confirmation letter;
3. If You book a test, you must check with your instructor before booking to ensure that they consider that you are ready for a test.
4. If your instructor has given you permission to use their vehicle for your test but it breaks down or is otherwise unavailable or unusable on the date of the test, the instructor shall use reasonable endeavours to arrange an alternative vehicle. If this is not possible, your instructor shall pay for the replacement test.
5. If you have a test booked and, in your instructor’s opinion, you do not make the expected progress in your lessons between the date of booking and the test date, your instructor may decide not to permit you to use their vehicle for your test and your instructor will not be responsible for any fees that you pay for the test which are lost.

Complaints

If you have any complaint about your instructor’s tuition or other services or any other complaint about MWJ Driving School, please raise the matter with Mark Whitley-Jones in person, by phone or email.